The last call is always a SEV1 system down that takes a minimum of two hours, and oh by the way, everyone else is gone home including anyone who can help you. Enjoy.
Isn’t it always the way..regardless of what your are supporting, the nasty calls wait for the last couple of minutes before quitting time.
So hated were these calls, that during unsupervised call-center evening shifts, myself and others developed a technique we called ‘line crashing’. The first person to be free in the last 5 minutes would assume control of the line and then proceed to quickly pick up and hang up on every incoming call in the queue. It would take at least 3 minutes for a customer to return through the IVR to reach our department, giving us a window to log-out and get out!! 😀
Back in the day, this was easy enough to get away with, however now a lot of these systems can track the username on the phone. Oh well….
Great stuff man, and lots of it! Can’t wait to keep reading 🙂
The last call is always a SEV1 system down that takes a minimum of two hours, and oh by the way, everyone else is gone home including anyone who can help you. Enjoy.
Isn’t it always the way..regardless of what your are supporting, the nasty calls wait for the last couple of minutes before quitting time.
So hated were these calls, that during unsupervised call-center evening shifts, myself and others developed a technique we called ‘line crashing’. The first person to be free in the last 5 minutes would assume control of the line and then proceed to quickly pick up and hang up on every incoming call in the queue. It would take at least 3 minutes for a customer to return through the IVR to reach our department, giving us a window to log-out and get out!! 😀
Back in the day, this was easy enough to get away with, however now a lot of these systems can track the username on the phone. Oh well….